WHERE ARE WE LOCATED and WHAT ARE OUR HOURS?

WE ARE AVAILABLE BY PHONE SEVEN DAYS A WEEK FROM 7 am to 4 pm EST TOLL FREE (877) 808-5472

OUR RETAIL STORE IS OPEN TO THE PUBLIC THURSDAY THRU SUNDAY, 11 am to 4 pm at:

   8433 SOUTH AVENUE, BUILDING ONE, SUITE 2, POLAND, OH  44514 (Just South of Youngstown, OH)

                                                    DO WE SHIP?

 We ship to all fifty states! We have shipped to Alaska and Hawaii and everywhere in between!  Sorry, NO OUT OF USA SALES.

                                            HOW DOES SHIPPING WORK?

 Your bird departs from the airport in Pittsburgh PA (because it's the closest to us) on Delta Airlines, to your nearest MAJOR airport. The airport must be large enough to accommodate larger planes that carry animals. He travels in a climate controlled cargo area for pets, in an airline approved carrier that we charge you for. You have the carrier however, after you receive your bird, to travel with the bird to Vet visits, for wing and nail trims, or anytime you need to remove your bird from your house. Ahead of time you will have a flight number, arrival time, and a reference number that identifies your bird.  We make all the arrangements for you, and you pick your bird up at the airport, just like picking up a person.  When you receive your bird, you will need a picture ID, the reference number, and $95 to pay for shipping.   WE DO NOT CHARGE YOU FOR SHIPPING, Delta Airlines charges you to ship your bird. You will pay Delta at the time you receive your bird. You will be going to DELTA CARGO, so check ahead of time where DELTA CARGO is at your particular airport.  WE DO NOT SHIP WHEN THE TEMPERATURE IS LESS THAN 45 DEGREES.

                                          HOW MUCH WILL SHIPPING COST ME?

                                                                 $95.00
Shipping is always the same, a flat price, no matter what state we are shipping to, or size of the bird. For those of you that purchase more than one bird, they can often be partitioned in the same crate, or the crates "piggie-backed" so that you still only pay $95 for multiple birds.   Sometimes, we even have birds going into the same location at the same time!  In that case, we can hook you up with the other people receiving a bird, and you can split the cost with them for shipping!

                                            IS SHIPPING SAFE FOR MY BIRD?

 We wouldn't do it if it were not safe for our baby bird. Remember, they are our babies, before they are your baby. We have hand fed and cared for them since they were just little balls of fuzz. We would not risk their safety. 
We do not ship in the winter months, if the temperature is less than 45 degrees outside, either at our airport or yours.  

                           HOW DO I ACTUALLY PURCHASE MY BIRD?

Just call us TOLL FREE, seven days a week, and we will get some information from you.  We will need your name, address, and phone number.  We will ask you what airport you want to use, if we are shipping the bird to you, and we will either get your credit card information for your deposit on the bird, or you can mail us a personal check or money order.   How ever you are most comfortable.   We require 1/3 the cost of the bird, as a deposit.  Once you have a deposit on a bird, we will send you pictures if you would like.   You can make payments on your bird, until it is weaned and ready to go.  Once it is weaned, it needs to be paid for in full, before we make arrangements to ship. If you are making payments, you will receive a receipt by mail, each time you place a payment on your balance.  Before we send you the bird, you will need to purchase the food the bird has been weaned onto, from us.  Our guarantee is void if you do not purchase the food your bird is accustom to, from us.   We will also help you to get set up for your bird with the proper cage and any supplies you might want or need.    

                                      WHAT DOES WEANED AND UNWEANED MEAN?

  This is a good question. Baby birds, when they are pulled from their birdie parents, think of us as their Mom & Dad. We must simulate feeding, just like the bird parents did, in order for them to eat. Just like human babies, birds cannot eat solid food until they reach a certain age. Bird parents regurgitate into a baby's mouth to feed them. We feed them baby bird formula with a syringe until they can eat on their own. Even after they are eating solid food on their own, they must be fed formula sometimes for a long time!

                     CAN I BUY AN UNWEANED BIRD IF I'VE NEVER HANDFED A BABY BIRD?

 
NO, please don't ask.

We will, however, be willing to teach you to hand feed, if you live in our area, or can visit us enough to learn to properly hand feed. When you are comfortable with hand feeding, and WE are comfortable with the way you are feeding, you may take your baby home.

***We will not sell unweaned Macaws to anyone who has not handfed a Macaw.

It is our opinion that handfeeding other birds is not like hand feeding a Macaw. You must have had experience specifically with a Macaw to purchase an unweaned one from us. 
 
                                WHEN WILL MY BIRD BE WEANED AND READY TO COME HOME?

  We do not force any bird to wean. As long as they want and need formula, we give it. When your baby has refused formula for several days, and gained back weight that he may have lost while weaning, he or she will be ready to come home to you. The fastest way to create a bird that screams and bites, in our opinion, is to force it to wean before it is ready. Please be patient with us and your bird. You'll both be happier.

                                      *** WHAT TYPE OF GUARANTEE DO YOU OFFER? ***

  Seven days with a Vet check. That means that if within seven business days after receiving your baby, you take him to an AVIAN CERTIFIED VET for a well Vet checkup, and the Vet tells you that there is a genetic defect or physical illness, we will guarantee your bird for replacement. However, the guarantee is void if you do not purchase the food that your new baby has been weaned onto from us.   

                                
                                CAN I VISIT YOU IN PERSON TO SEE WHERE MY BABY BIRD COMES FROM?

 By all means! We are not only an internet site, we are also a large retail SUPERSTORE! You are welcome to visit us any time you are in the Youngstown, Ohio area~ The BIRDFARM.COM SUPERSTORE is really a fun place to see! There are more species of parrots than you can imagine in one location! We often have birds that are unusual or different on display like Toucans, Palm Cockatoos, Pied Crows or parrots that are not as common to the pet market like the Greater Vasa or the Hybrid Macaws! So please do visit us if you have the opportunity. 

                            CAN I BUY OTHER BIRD RELATED ITEMS FROM YOU LIKE CAGES?

Of course you can! Our SUPERSTORE is full of bird food, bird toys, cages, and any item that you might want for your pet! We'll help you pick out just the right cage for your new bird. One that is the proper size and will last for years! We'll send it right to your door, in most cases with FREE SHIPPING! Then we'll put a box together for you to help set up your cage... perches, toys, and even the food he or she is eating! Check out all our prices and items right here on line!  And, we accept all major credit cards, personal checks and money orders as payment.  We even have PAYMENT PLANS FOR THE PURCHASE OF OUR BIRDS!

                                                IS MY BIRD A BOY OR A GIRL?

We actually don't know the answer to that in most cases, unless you have purchased a member of the parakeet family or an Eclectus. Those are the only birds we sell that are sexually dimorphic. That means, you can tell the difference between males and females by looking at them!

However, DNA testing allows us to determine the sex of a bird, by drawing a few drops of blood from a toenail, and sending it to a lab. This takes about a week, costs $30, and provides you with fool proof results, in addition to a certificate to document us sexing your bird. It also allows us to sell you the gender you desire, if you have a preference.